I have printed a webpage into pdf and drag it into my Mendeley library. But when I try to open it, Mendeley instantaneously crashes. When restart it asks me to send crash report. I tried this for no less than ten times.
While other pdfs can be opened fine, I noticed some when i search word within the document it causes the same crash.
I searched help on this topic and saw there are others who encounter this problem, but no solution to those question threads. I have submitted crash reports since the last couple of hours so those should be in the latest log for my Mendeley account. I also syncing, and checked for Mendeley updates (I have the latest version 1.11).
Currently I am reading the attached pdf by opening it outside Mendeley. But once awhile I would encounter some other pdfs that I did not know would cause crash and it is quite annoying.
I would appreciate if someone could help me look into the matter.
Thank you.
↧