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Unable to insert citation

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Dear support, I have been trying to insert citation with no unfortunately no success. I have installed and uninstalled the mendeley desktop app and word plugin which didn't help. My mendeley desktop app is up and running and the word plugin is visible. Attaching relevant information and screen shots. https://www.dropbox.com/sh/6u25vrfctthtcwq/AABPNL0xRmEaxFmIVI4J9CiNa Your help is much appreciated. Thanks, Tal

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