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Problem with citing manual entries

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Hi. I am having trouble when citing entries in Word (2010). After creating a manual entry in Mendeley desktop (running in Windows 7 Professional), when citing it in Word, I can chose it from the list of citations but then nothing happens - the citation is not added. I've tried adding entries in various ways for reports and books - either filling in the 'add document' form, or adding a self-made PDF (not a journal article where it doesn't auto fill the entries) and adjusting the information, but no luck, it doesn't cite. If using pdf's of journal articles it works fine. Thanks in advance.

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