Hi,
I am using mendeley for weeks. but today when I was working on a new paper and I wanted to insert a citation, this error happens.
I searched on this topic on the support page and I found the instruction that you gave. But that didn't work.
the document that you have mentioned is "Mendeley-1.10.3.dot" for me (I don't know why !!!) and when I opened it and want to insert a citation the very same error occurs and there is no debug button.
I uninstalled the word plugin and install it again but there is no change.
please help me as soon as possible since I want to submit this paper tonight
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