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"An error occurred when contacting Mendeley. Contact support"

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Hi, I installed mendeley desktop on a Mac OS X version 10.7.4. On attempt to login on Welcome to Mendeley page it tells me "An error occurred when contacting Mendeley. Contact support". I have tried the solutions proposed by the following websites http://support.mendeley.com/customer/portal/questions/727523-an-error-occurred-when-contacting-mendeley-contact-support and http://support.mendeley.com/customer/portal/questions/734879-why-can-i-not-log-in- in vain. We don't don't use proxy settings Please i need help Carole

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