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Importing from Web

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So I import from the web and I can see the link in my library on-line, but when I click ""view in desktop nothing happens,well the desktop opens but I can't find the reference/paper. I have clicked the "attach pdf" on the dektop? Also I have noticed that a lot of pdf's I am using I have to manually enter the information. As the web importer has not been working I have downloaded a lot of pdf's and drag and drop into the desktop but even so I estimate that I manually input the relevant data. Any help/advice would be great

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