We are registered for a team plan where we share a private library. We have consolidated the duplicates by using the merge function, but are having problems synching across all accounts; the number of current duplicates various across different computers (each used by a different team member with their own username).
My machine shows that there are only 4 duplicates.
Another machine shows 497 duplicates.
A third machine shows 197 duplicates.
I have tried to troubleshoot by synching my library at a time when no other users are logged onto Mendeley, but this has not solved the issue.
Do you have any solutions to this? We require urgent use of our library (with no duplicates) as soon as possible.
Thanks,
Juanita
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