I am using Mendeley on a new computer and subscribe to a Mendeley file storage account. However, all of the pdfs that are not locally stored on this computer are not available on the Desktop version, even to download. They are also missing as downloads from Mendeley Web. Only files currently locally stored on this new computer are actually downloadable from Mendeley Web.
I managed to locate one file in the Desktop app which had the blue arrow "download" icon available, but using this icon triggered a 404 Network error 'Unknown Error'. This particular file also gives a 404 "not found" error when I attempt to download it from Mendeley Web.
This is really upsetting and unacceptable given that I pay for web storage to be able to access my files anywhere.
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