I'm setting up M Desktop on an older Windows XP machine (Win XP Home 2002 Version, SP3). At the login screen during install, I tried all my emails and PWs but nothing worked, so I clicked on "Forgot PW" and put in my email address. I received the PW reset email with link.
When I click on the link and am brought to M's website, I see an error "You cannot be logged in to request PW reset"
Does this have anything to do with my account being linked to Facebook (at which I use a different email address)? What's strange is that I just setup M on a Win8 machine at home with no problem last week, but now I can't remember if the setup interfaces were different or what.
Please advise an advisor :) Thanks.
I used to do usability research, and I'm a very impatient computer users. I worry that things like this a have a ripple effect on M's reputation. One good start at fixing this is to have more meaningful error messages, such as adding, "This is because...See help documentation here for more information".
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