I was working on my dissertation and suddenly over 100 of my citations disappeared and were replaced with "no such citation". I've emailed customer support (and attached the doc), but it's been two days and no answer.
I obviously can't work on the document until it's fixed, and this is causing a major delay in my work, not to mention what would happen if they're lost forever. Please reply to your customer service emails.
Thanks,
Blake
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