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Unable to install the microsoft word plugin

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After updating to the latest version of Mendeley, I tried to install the Word plugin but it says "there was a problem installing the Mendeley word plugin and to re-install Mendeley desktop and try again." I have already tried to re-install Mendeley and the problem continues. If there is no solution for this can you give me a link for the previous version. MS Word - 2010 OS - Windows 7 Thank you, Sara

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