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Institutional access not activated

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Hi I registered yesterday for an account as I'm eligible for an institutional account due to being with Open University Of Catalonia (UOC), you can see my domain is uoc.edu. It was created successfully because I thought I could merge the increased space to my existing account. Anyway, I deleted the account with my uoc.edu email addreas and I created it again later on. To my surprise, I no longer have access to the premium/institutional features. Can you help? Marina

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