Hello Mendeley,
I have now seen many similar questions. I use Mendeley Desktop, Office 2013 on Windows 8.1, all latest version. Citing in Word with Alt+M Crashes office 1 out of 5 times roughly. This is not acceptable when writing a thesis. Yes it happens with any document and any citations and no, reinstalling mendeley and windows plug in didnt help.
This seems to be a systematic problem of mendeley desktop judging by the same complaints here. How do you expect us to use your product in the future if this is not fixed?!
I sincerely hope you can provide expedient support in this matter.
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