Every time I click on a PDF to open it, Mendeley Desktop crashes before loading the PDF. I followed the following steps I've seen posted elsewhere to delete my data locally:
1) Open Mendeley Desktop and click ‘Help’ → ‘Reset Mendeley Desktop’
2) Follow the on-screen instructions.
3) Once Mendeley Desktop re-opens, sign in with your existing account details.
After restarting Mendeley Desktop, I downloaded everything again. Still, each time I click on a PDF to open it, the program crashes immediately, before loading the PDF.
I am running Mac OS X 10.6.8.
I am using Mendeley Desktop to access the same account on another machine running Mac OS X 10.9 with no issues (but I need to be able to access my data from both machines, of course). I set up my account on the machine running OS X 10.9, and I typically upload PDFs from this machine as well.
↧