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Mendeley Desktop having problem syncing (both downloading and uploading) PDFs

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Hello, I am on a Window 8.1 computer and had recently refreshed the computer due to some issues. I have since reinstalled the Mendeley Desktop and found that it doesn't seem to be able to sync the PDFs. It has no problem syncing the metadata but stuck at downloading the PDFs. I have also added a few new articles of the database and it seems to only sync the metadata to the web as well. It was working fine before the refresh so I am unsure if it is a problem with my computer or Mendeley Desktop. It is not a Internet problem as I can get to Mendeley Web. I have uninstalled and reinstalled a few times already to the same results. Is there anything that I can do to troubleshoot this problem? Cheers Yi-Min

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