Hi I'm using Mendeley desktop 1.11 and since I updated from Windows 8 to Windows 8.1 pro, the following message is displaying when I open Mendeley desktop: "Unable to connect to Mendeley. Please check your Network connection."
and the détails are: "Network Error Message: 'Host not found'".
I tried ctrl + shift + D and the results are:
Platform: Windows-6.2
Proxy Type: NoProxy
Proxy Server:
Proxy Port: 0
Proxy User:
Proxy Has Password: false
verify depth 0
verify mode 3
Connecting to www.mendeley.com (secure: 0, backend: Qt) - Failed (Host www.mendeley.com not found : 0)
verify depth 0
verify mode 3
Connecting to www.mendeley.com (secure: 1, backend: Qt) - Failed (Host not found : 0)
No SSL config
Connecting to www.mendeley.com (secure: 0, backend: Platform) - Failed (Unable to send HTTP request to (0) : 0)
No SSL config
Connecting to www.mendeley.com (secure: 1, backend: Platform) - Failed (Unable to send HTTP request to (0) : 0)
verify depth 0
verify mode 3
Connecting to s3.amazonaws.com (secure: 0, backend: Qt) - Failed (Host s3.amazonaws.com not found : 0)
verify depth 0
verify mode 3
Connecting to s3.amazonaws.com (secure: 1, backend: Qt) - Failed (Host not found : 0)
No SSL config
Connecting to s3.amazonaws.com (secure: 0, backend: Platform) - Failed (Unable to send HTTP request to (0) : 0)
No SSL config
Connecting to s3.amazonaws.com (secure: 1, backend: Platform) - Failed (Unable to send HTTP request to (0) : 0)
I'm using Avast antivirus and my network doesn't use a proxy to connect.
Please help.
↧
