I'm having problems inserting citations when using the plug in. I'm able to insert citations successfully the majority of the time, however, frustratingly, occasionally this fails and freezes the current word document and any other document open at the time.
I recently read every response to a previous post 'MS Word crash while adding citation- Thiago de Andrade Jun 11, 2013 07:50PM BST', and I have tried every option, including 'uninstalling and reinstalling' which proved to solve nothing.
(Also, this is not happening in particularly large/over-loaded documents, nor does it only occur with specific references).
When it finally unfreezes (after 40 minutes and counting on this particular occasion)the error messages vary, so far I had received around 5 different 'error messages' which all mean nothing to me.
Please could you provide any support with solving this extremely frustrating issue.
Thank you in advance.
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