I am having issues with the Word plugin since I downloaded the Mendeley Desktop 1.11 (I am running MAC OS 10.8.5). The Word Plugin will not allow me to edit or insert new citations in manuscripts that I had composed with the prior version of the program. The Plugin will provide this error message:
"Problem formatting citation #2
Problem updating citation: (Faleiro et al.,[etc.])
You can fix this citation by removing and re-inserting it.
If the problem persists, please get in touch with http://www.mendeley.com /contact-support."
Then it gives this prompt:
"Remove citation field?
There was a problem updating Mendeley citation #2
Do you want to remove this citation?
with buttons for yes or no."
If I choose yes or no, the same error message appears again with the same citation listed (Faleiro et al).
Also, when I close MS Word, sometimes it will ask if I want to save changes to "Mendeley.dot". However, this message has not popped up recently so I am not sure if it is actually related.
I uninstalled and reinstalled the Word plugin and then Mendeley Desktop, yet the same problem persists.
Thank you for your help.
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