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Word plugin 'Insert or Edit Citation' in ribbon

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I have a Apple Mac and have installed Mendeley successfully. I have downloaded the word plugin successfully, however, when I click on the 'Insert or Edit Citation' in ribbon, the window no longer pops up. It did at first but when I clicked on 'go to Mendeley' in the window pop-up, nothing happened. The apple coloured wheel turned around for 5 minutes. What am I doing wrong?

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