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error 424

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Hi, I was using mendeley desktop and word plugin for weeks until the last week the plugin stopped working saying "object required (424)" I posted another question http://support.mendeley.com/customer/portal/questions/5546223-object-required-424-in-mendeley-plugin but the answers were not working for me. I am using microsoft office word 2007 on windows xp. I have uninstalled word and reinstalled again. and I did what they suggest me on the last question : "1) Close Mendeley and Word 2) Browse to your Word startup folder (details here: http://moreaddin.com/faqs/where-is-words-startup-folder.html) and delete the Mendeley.1.10.3.dotm file there. 3) Download the following file https://www.dropbox.com/s/z5z7zk1bnsexahp/Mendeley-1.10.3.dotm 4) Save the file from 3) into the startup folder from 2) 5) Start Word, then close it" but it didn't work. plz help me as soon as possible. if the error is sth that u need to check different things, you can get in contact with me to remotely access my computer. thanks in advance

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