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Installing and using the Word plugin in Windows was unsuccessful

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Hi I just activated in the toolbar "Tools" "Install MS Word Plug-in" (and now "Uninstall MS Word Plug-in" is shown, so I guess this was successful. Unfortuately, neither in Mendeley desktop (view toolbar / references etc.) nor in the Word programme (Add-in does not appear, even if I activated it under "File" / "Options") there is any link to Mendeley. Regarding Web Mendeley, I could drag the "Save to Mendeley" buttom into the page, but it does not seem to work (and the buttom is not read, but just clear. Do you have any idea what could be the problem? My computer is new and was just installed, maybe a missing programme or the settings of the security programme (McAfee)? Thank you and kind regards Anja

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