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Mendeley Desktop have different dataset than Mendeley Web

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I have created a private group and one of the members is able see the group on the web but not in mendeley desktop. Also this member have a general problem with synchronising Mendeley Desktop and Mendeley Web dataset. She can see her articles and group memberships on Mendeley Web interface, but on Mendeley Desktop there is no data at all. Any idea why? Thanks in advance.

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